Customers line up behind automated checkout
Dear Readers: In a recent column, The Fixer described watching her neighbor wrestling with the automated checkout machine at a local grocery store. That got us wondering: are these cashierless machines better than waiting in line?

Rebates' reputation gets another black mark
Dear Fixer: On Jan. 12, I upgraded my cell phone with T-Mobile. I was supposed to get a $50 rebate for doing so.

Human touch is missing in checkout line
Dear Readers: The Fixer was in the grocery store last week, watching helplessly as her neighbor battled one of the automated checkout machines. Every few items, the machine would freeze up, apparently figuring she had shoplifted something because she didn't put it down on the electronic pad long enough.

Quick fix on high-speed mixup
Dear Fixer: For six months, I've been trying to resolve a problem. AT&T, for the last five years, had been billing me for high-speed Internet service, even though I am not receiving the service.